Thank you for shopping with AVAC Ventures. We strive to provide you with the highest quality products and excellent customer service. However, we understand that there may be occasions where you need to return a product. Please review our return policy below:

1. Eligibility for Returns:

We don’t accept returns for products purchased directly from our website. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Perishable items and products available on the website are not eligible for return due to their perishable nature, except in cases of damage or quality issues upon delivery.

2. Returns Process:

If you need to return an eligible item, please contact our customer service team within the specified return period. Our customer service team will guide you through the return process and provide you with a return authorization (RA) number. Please ensure that the item is securely packaged to prevent any damage during return transit. Once we receive the returned item and verify its condition, we will initiate the refund process.

3. Refund Policy:

Refunds will be processed within 2-3 working days of receiving the returned item. Refunds will be issued to the original payment method used for the purchase. Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

4. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue. We will replace the damaged or defective item at no additional cost or issue a full refund, including any shipping charges incurred.

5. Exchanges:

We do not offer exchanges for food items due to their nature. However, if you received the wrong item, please contact us, and we will arrange for a replacement.

6. Cancellation Policy:

Orders for products cannot be canceled once they have been processed and shipped. For any specific case, you may cancel your order within 24 hours of placing it, provided it has not yet been processed for shipment.

7. Exceptions:

This return policy is applicable only to purchases made directly from our website. For purchases made through third-party retailers, please refer to their respective return policies. We reserve the right to refuse returns or refunds for items that do not meet the eligibility criteria outlined in this policy.

8. Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer service team at info@letsfoodify.com or +91 8826940032.